Shipping policy
Shipping Policy
Store Name: Ethean
Contact Email: support@ethean.com
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 5–12 business days
- International: 7–20 business days
Please note that shipping times are estimates and may vary due to factors beyond our control such as customs delays or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after shipment.
Delays & Issues
While we strive to deliver your order on time, delays may occur due to:
- High demand periods
- Carrier delays
- Customs processing (for international orders)
Ethean is not responsible for delays caused by external shipping carriers.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If an incorrect address is provided and the order has already shipped, we are not responsible for lost or misdelivered packages.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with neighbors or household members
- Contact your local carrier
- Reach out to us at support@ethean.com
We will do our best to assist, but we are not responsible for packages marked as delivered.
Customs & Duties (International Orders)
For international orders, customers are responsible for any customs fees, duties, or taxes required by their country.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: